Covid 19 FAQ’s

As we continue to live with coronavirus (COVID-19), we want to ensure that you are aware of what steps we are taking to protect both you as a visitor as well as our Service Users. To prevent the spread of COVID-19, please ensure that you follow the government guidance listed below:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  •  Throw all used tissues in the bin right away and wash your hands immediately after handling used tissues
  • Avoid touching your eyes, nose or mouth
  • Avoid close contact with people who have symptoms of COVID-19
  • Clean and disinfect frequently touched objects and surfaces
  • Do not leave your house if you are unwell

We request:

  • Do not visit when you are unwell or displaying any signs of a cold/flu, respiratory or COVID-19 symptoms
  • Do not travel from a higher risk area to visit
  • Respond truthfully to COVID-19 screening questions asked by staff at Ashmere Notts
  • Treat all staff with respect and courtesy and follow their instructions
  • Contact Ashmere Notts before visiting, to agree a mutually convenient time                
  • Follow social distancing requirements as well as infection and prevention control measures such as washing hands, use of visiting windows or visiting in designated areas as directed by staff
  • Avoid travelling to Ashmere Notts on public transport wherever possible, walk or cycle where you can
  • Deliver gifts and other items to your loved one, as long as they can be wiped or washed before they are used.
  • PPE is worn if you are delivering close personnel care to your loved one

In the event of any suspected or actual outbreak of COVID-19, or a suspected or known case of COVID-19 within Ashmere Nottinghamshire, visitor restrictions may need to be immediately implemented which suspend some of these ways of re-opening Ashmere Derbyshire safely. It may include the exclusion of any non– essential visitors. This will be implemented in a transparent manner with open and clear communication to Service Users and relevant family members. We will not take this decision without carefully considering the impact on Service Users, their families and friends.