Covid 19 FAQ’s

Do you plan to start using testing kits?

All our staff are tested once a week using a laboratory test and in-between this with their at home Lateral Flow instant tests.  Residents are tested every 28 days using a laboratory test.  We follow the advise of medical professionals and PHE and may test more frequently than this if required.

Will activities continue for healthy residents?

A varied programme of activities is essential for our residents’ health and wellbeing so we are delighted that we can once again welcome regular visits by outside entertainers and fitness instructors.  We are also busy planning  trips out once again and look forward to sharing news of our adventures with you.  We have built a COVID secure pub, the Ashmere Arms and tea room, The Ashmere Brew which are available for booked appointments to allow residents to still spend quality time with their loved ones in an enjoyable safe environment.

Will you change/intensify cleaning procedures?

We have strict cleaning protocols in place at all times, and these are subject to regulatory and statutory requirements. However, we have issued extra guidance for staff and have already increased the frequency of the cleaning of core communal areas including doors, door handles, handrails, bathrooms, dining tables and chairs and kitchen facilities. 

What about waste collection?

We will continue to deal with all waste in the usual manner. Should any resident be suspected of having the virus, we will remove waste in accordance with advice from PHE. We seek at all times to minimise the risk of transmission to other residents and staff.

Will GPs continue their rounds at the home?

We will continue to work closely with our local doctors and NHS professionals, and be guided by their expertise. We will ensure that all residents have contact with a GP as and when required.

Will my relative be able to attend routine hospital appointments?

Any routine hospital appointments are still going ahead and we will arrange transport and accompaniment (where necessary) to and from these visits. However, we are in regular contact with health professionals and are monitoring the situation carefully.

My relative is bed restricted and relies on visits from his/her family. What happens now that we are unable to visit?

Your relative will continue to receive a high level of care 24/7 from our dedicated team of carers and nurses. We will keep you fully updated on their health and wellbeing and can support them in speaking with you on their mobile phone, if they have one, or one of the home’s tablets. If that is not possible, we will give regular wellbeing updates by phone to those residents’ relatives.  Any residents who are receiving end of life care can still receive two visitors at a time who will provided with full PPE for their visit.  There is no time restriction for these visits.  We may ask you to use a different door than usual and coats and bags must be left in your vehicle to reduce the risk of cross infection.

Visiting Arrangements (updated August 2021)

We are delighted to be offering a wide variety of visiting option for you to be able to spend quality time with your loved one.

We have an onsite Pub and Tea Rooms which can be booked for half hour slots  (Mon-Fri 9-4.30pm).  In these areas, there is a floor to ceiling clear screen so you can enjoy a drink/snack with your loved one without the need for PPE.  We do ask that you wear a mask on entering/leaving the Pub and Tea room.

We have a lovely big outside decking area which you can enjoy with your loved one.  Feel free to help yourself to a drink from the nearby fridges/hot drinks machine to enjoy during this visit.

We have an onsite testing hub for relatives to access which is located next to the Ashmere Arms Pub.  Relatives can book a lateral flow test (duration 20 mins) in the testing hub on a Monday, Tuesday or Wednesday and then enjoy a visit inside the care home where your loved one resides.  Indoor visits can be in the garden, bedrooms or designated meeting room.  Indoor visits to the home do require the use of PPE including apron and gloves.  If you do your own lateral flow tests at home and the result is dated within 72 hours of your visit then you do not require a test prior to entering the homes.

We have various outdoor seating areas scattered around the home, please feel free to utilise these for visits.

You may also enjoy taking your loved one out of the care home for a local walk or trip.  Please let us know in advance so we can ensure your loved one is ready for when you arrive.

Any residents who are receiving end of life care can still receive up to five visitors who will be provided with full PPE for their visit.  There is no time restriction for these visits.  We may ask you to use a different door than usual and coats and bags must be left in your vehicle to reduce the risk of cross infection.  All visits must be booked in advance please to comply with government restrictions.