Advice & Guidance
When you have contacted the Home required, the Manager will arrange to come and see you to do an Assessment. This will determine the needs required and the banding for Fees. You will then be invited to the Home to choose the room, you will be given the Residency Terms and Conditions, and care fees will be discussed either by The Manager of the Home or alternatively a member of our Head Office team can speak to you regarding the funding and answer any queries you may have regarding funding, payment, invoicing, bank standing orders. Ashmere’s Terms and Conditions can be found on the reverse of all Invoices and the Resident Contract, this will be given to you on admission to the Home the contract which will require signing upon admission. If you are funded by the local authority the Ashmere contract will be issued once we have received the contract from Nottinghamshire County Council, informing us of how much we need to collect from you each week, together with Invoices. We base our invoicing on a Calendar Monthly Amount which is calculated as follows:- Take the weekly amount due and divide it into a daily charge, this amount is then multiplied by the number of days in the year to give the total amount due for the next financial year. This yearly figure is then divided by twelve to give the amount due on the first of each month.
All rooms are supplied with a Flat Screen TV, and we are happy for residents to have a phone . We have a television available in the communal lounges and if you would like to make a private call, residents are welcome to use the office phone.
Sutton Lodge is a specialist Dementia Home which provides a safe and secure environment for those residents suffering with all forms of dementia and Alzheimer’s. The home has been awarded the Dementia Quality Mark from Nottinghamshire County Council. The home environment has been specially adapted to provide stimulation for the residents along with specially trained staff to ensure that the very best care possible is delivered. Our continence strategy helps residents to regain control by using brightly coloured doors and signs with pictures to help residents find their way. The residents diets are catered for with a variety of meals chosen by the residents themselves during our frequent taste testing sesions. Memory boxes containing photos and mementos are placed next to each bedroom, helping our residents have confidence they have found their room.
If it’s only minor, we’ll look after at the home. If you have to spend time in hospital, your room will be waiting for you when you’re feeling better. If we have to make plans for your long-term care we’ll do that as and when required, and consult you, your family and friends and the local health authority. Your needs are the most important thing to us.